Make Honest Customer Feedback Part of Your Process.
A responsible, consistent way to invite feedback from eligible customers, respond thoughtfully and learn from what you hear.
A simple request → respond → learn process
A well-organized review process invites honest feedback from eligible customers and uses it to get better.
Identify the right points
Find the moments in your customer journey where a feedback request fits naturally.
Invite eligible customers consistently
Ask eligible customers for honest feedback — not only the happiest ones.
Make the review link easy to access
Give customers a clear, direct path to leave feedback without searching.
Respond thoughtfully
Reply to feedback in a genuine, professional way that reflects your business.
Use feedback to improve
Turn what customers say into practical improvements and clearer priorities.
A responsible approach to feedback
Honest feedback helps your business grow. The process is built to invite it fairly and respond to it genuinely.
What the business needs to provide
Request channels, approvals and any automation are agreed during setup — submitting an inquiry doesn't activate review requests.
The right moments
An idea of where in your customer journey a feedback request fits.
Your review destination
The page or profile where customers should leave feedback.
Access after onboarding
Appropriate access to the relevant channels once we begin — never passwords.
How this connects to Visibility Pro
Review process support is part of the managed Visibility Pro service, which includes automated Google review responses—choose approval or automatic publishing—and monitoring of up to 10 new reviews each month. The exact settings and any additional reputation work are agreed during setup.
Frequently asked questions
Build a review process you can stand behind
Start with a free local audit and see where reputation support fits.